Round the clock, every day of the year. If a manhole is lifting or a toilet is backing up, that is an emergency and we treat it as one.
Vantage Plumbing and Heating runs out of Stevenage, about ten miles away along the A507 and Baldock Road. We clear blockages, survey with a camera, jet properly and repair or reline what is broken, rather than rodding a blockage through and driving away.
Buntingford grew along Ermine Street, the Roman road from London to Cambridge, and it has been a market town since Henry III granted its charter in 1253. The result is a long narrow High Street with buildings behind it that have been added to, subdivided and changed use for centuries. A third of the historic stock in the conservation area is 18th century, and a further quarter is 17th century.
Drainage in a town like that is layers rather than a plan. Cesspits later connected up, Victorian clay, sections replaced in the 1950s and 1960s in pitch fibre or early plastic, and modern runs added with a rear extension. Where the layers meet is where drains fail, because different materials move at different rates and old joints never carried these loads.
The River Rib runs north to south through the town, and the conservation area includes the river corridor and the footpaths at River Green. Surface water in the streets nearest the Rib has somewhere obvious to go, which is a benefit, but it also means the ground near the river holds more water and buried pipework in it is more prone to settlement.
We are not going to make claims about Buntingford’s flood risk designations, because we have not verified them. Check the Environment Agency flood map for planning if it bears on a decision. What we will say is what we find on the ground, which is that a lot of the trouble here is settlement and roots rather than blockage.
Blocked drains cleared. Sinks, toilets, showers, gullies, soil stacks and below ground runs. Rods for the simple ones, jetting where it is solid or a long way in.
High pressure water jetting. A jetting head cuts through fat, scale, wipes and root growth and cleans the pipe wall rather than punching a channel through the middle of it. Done properly it leaves a drain the camera can actually read.
CCTV drain surveys. A camera on a rod or crawler with distances logged, so you get a picture of the drain rather than an opinion. It is the only sensible basis for choosing between relining and excavation.
Drain repairs and no dig relining. A resin liner cured in place inside a cracked or root damaged pipe forms a new pipe within the old one, with no trench across a drive, a patio or a conservation area frontage.
Root cutting and ingress treatment. Cutting the roots out is straightforward. Keeping them out means finding and repairing the joint or crack they entered through, otherwise they will return.
Excavation and replacement. Where a pipe has genuinely collapsed, relining is not an option and a section has to be dug up and replaced. We will tell you when that is the case rather than selling you a liner that will not work.
Homebuyer drain surveys. Worth doing on older property here, because a collapsed run found after completion is an expensive surprise.
Two separate questions get muddled here: where the ownership line falls, and which company sits on the far side of it.
The line first. Buntingford’s older terraces frequently drain to a run shared along the back of several houses, and since October 2011 runs like that, along with the stretch of drain running on past your boundary towards the public sewer, have belonged to the sewerage undertaker rather than to the householders on top of them. Your own drainage, inside your boundary and serving your house alone, stayed with you. So did anything taking rainwater into the ground on your plot, because a soakaway was never part of the transfer.
The company is the part we will not guess at. Affinity Water supplies the drinking water in this town and does no sewerage at all, so it is not them. Thames Water is the reasonable inference for this part of East Hertfordshire, and Anglian Water’s published service area excludes Hertfordshire, but we have found no Buntingford document naming an operator. Your water and wastewater bill names it in one line. Read that before you pay anyone for a drain that may not be yours. A blockage in the public sewer is the undertaker’s responsibility to resolve, and if that is where yours sits we will tell you it is theirs rather than ours.
Out in the SG9 villages the question can be moot. Around 47 square miles of largely rural East Hertfordshire means a good number of properties towards Meesden, Anstey and the Pelhams are not on a mains sewer at all. If you are on a septic tank, one rule matters more than any other: under the general binding rules for small sewage discharges, a tank discharging straight into a watercourse has to be replaced with a package treatment plant, connected to a public foul sewer, or given a drainage field, and GOV.UK expects a plan in place within a reasonable timescale, usually about twelve months. The system is yours to maintain either way, and you have to tell a buyer in writing what they are getting. We would rather ask what you have than assume.
The High Street and the yards behind it. A long, narrow historic street with 89 listed buildings recorded in the conservation area appraisal, including St Peter’s Church at Grade I and the 18th century lock up known as The Cage. The problem here is access: rear yards reached through narrow passages, runs shared between properties that were once a single coaching inn, and manholes paved over during a refurbishment. A jetting hose runs a long way, which is why jetting is often the answer when no machine can get to the back of a building. Excavation on a listed building or its curtilage needs a conversation with East Herts Council first.
Norfolk Road, Church Street and Union Terrace. Terraces of the 19th and early 20th centuries, rendered brick and flint under slate or tile. Salt glazed clay with rigid joints is the drainage of that period and it fails predictably: joints open as the ground settles, roots find the opening, the pipe displaces. The run usually serves several houses along the back, which is exactly what the 2011 transfer was meant to resolve, and fat from one kitchen blocks the drain for four households.
The Causeway, Chapel End and the streets nearest the Rib. Ground close to a watercourse is softer and more prone to movement, and old rigid clay does not tolerate movement. Surveys near the river regularly show displaced joints and standing water in a run that should be free draining. Relining suits it, because a continuous jointless pipe will not open up at the next settlement.
Meadow Vale, and the estates coming at Hare Street Road. We have not established when Meadow Vale went in, so we will not tell you what is under it. Where a newer estate has plastic drainage with rubber seals, what goes wrong is nearly always what goes into it: wipes, cooking fat, sanitary products, and during the build phase mortar and debris left in a run by a trade who did not cap it off. The Taylor Wimpey scheme north of Hare Street Road is around 200 homes with a new GP surgery.
Driveways, patios and surface water. Every hard surface added to a property has to drain somewhere. A patio laid falling towards a house, a driveway with no channel drain at the threshold, or a soakaway that has silted up will all put water where you do not want it. Gullies and channel drains want clearing at least once a year, and a silted soakaway can usually be jetted and brought back into use.
In order: wet wipes, cooking fat and grease, tree roots, and things that were never meant to go down a drain at all.
Wipes do not break down, whatever the packet says, and they bind with fat into the masses that stop a run completely. Fat goes down a sink liquid and sets on the cold pipe wall a few metres later, narrowing the bore until one Sunday roast finishes the job.
Roots find the smallest opening in an old joint and follow the moisture. With mature trees on and near the older streets, root ingress into Victorian clay is one of the most frequent findings on our camera surveys here.
Clearing a blockage is charged on a call out basis and we tell you the rate before we come out, including the out of hours rate if it applies.
A CCTV survey is a fixed price and you get the footage and a written report, not a verbal summary at the van. Repairs and relining are quoted after the survey, because quoting a drain repair without seeing inside the pipe is guesswork.
If the camera shows the drain is sound, we say so and you will not hear from us again. If it shows a fracture that will block again by spring, you see the footage and decide.
Half the drainage calls we take turn out to start indoors: a waste laid at no fall during a kitchen refit, a corroded soil stack, a trap that has dried out. We are plumbers as well, so the same visit deals with either end of the problem.
Buntingford, Westmill, Cottered, Sandon, Rushden, Buckland, Chipping, Wyddial, Anstey, Hare Street, Great Hormead, Little Hormead, Brent Pelham, Furneux Pelham, Stocking Pelham and Meesden, across the SG9 0 and SG9 9 sectors and out into the wider county.
Nearby: Drainage services in Ware · Drainage services in Walkern · Drainage services in Hertford
Not every blockage is a drain problem. Plumbers in Buntingford covers the plumbing side.
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Ten miles from Stevenage, roughly fifteen minutes on a clear run. The emergency line runs at any hour, all year, and you get an honest arrival time rather than an optimistic one.
Your own run inside the boundary, and any soakaway on your land, are yours. Shared drainage and the lateral beyond the boundary transferred to the sewerage undertaker in October 2011. Affinity Water supplies the water here but does no sewerage, so read the wastewater section of your bill for the operator’s name.
If it is a first blockage and it clears easily, often no. If it keeps recurring, or the property is older, or you are buying it, a survey tells you whether you have a habit problem or a broken pipe.
Usually not. A cured in place liner rebuilds the pipe from inside, which is what we favour in the conservation area and under any finished surface. A fully collapsed pipe still has to be dug.
One of the most frequent findings on the older streets, where rigid jointed clay runs past mature trees. Cutting them out is temporary unless the entry point is sealed.
Tell us what you have. A lot of the outlying SG9 properties are not on a mains sewer, and off mains drainage is a different job with its own rules. We will be straight with you about what we can take on.
Call 01462 506374. Blockage cleared, drain surveyed, and an honest answer about whether it needs repairing.
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