Sewage backing up into a downstairs toilet is not a job for next week. We are three miles away in Stevenage on the B197, with a 24 hour line answered by a person.
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The East Coast Main Line has run through the parish since 1884, and it physically split the settlement in two. On one side is Old Knebworth, the original medieval core around the Church of St Mary and St Thomas, parts of which date to around 1120. On the other is the newer railway-side village, which grew from 1910 onwards under Lord Lytton’s garden village scheme and then kept growing through the interwar years, the post-war period, the mid 1970s, the early 1980s and the late 1980s.
Those two halves have completely different drainage underneath them, and knowing which one you are in tells us a great deal before we lift a cover.
The older properties, including the site of the Haygarth flats where sixty eight flats replaced older Victorian houses, sit above drainage laid in the era of salt glazed clay pipe in short lengths with mortar joints. Clay is a perfectly good material and much of it is still working after well over a century. What fails is the joints. Ground movement opens them, roots find them, and eventually a section drops out of line, catches solids and blocks repeatedly.
The estates built from the 1970s onwards are on plastic drainage, in long lengths with sealed push fit joints and proper inspection chambers. Those systems rarely fail structurally. When they block, it is nearly always something that has been put into them.
Knebworth sits on high ground in northern Hertfordshire, on the ridge between two chalk stream valleys: the Mimram over towards Codicote and the Beane out towards Datchworth and Aston. We have found no source naming a watercourse through the village itself, and none of the surface water work we do here behaves as though there is one.
That has a real consequence for surface water. Where a village sits by a river, rainwater can be taken to it. Here, a great deal of surface water has to be dealt with on the plot itself, through soakaways and through whatever the original developer put in. Many of the older soakaways in this village are rubble filled pits from a different age, and they silt up.
When a gully floods every time it rains hard, the fault is often not the drain. It is a soakaway that has stopped working, or a patio or drive laid in the last thirty years that now sends water at the house instead of away from it. We look at that before jetting a drain that was never the problem.
Whether a particular plot is on free draining ground or on something heavier varies, so we do a proper percolation test before designing any replacement soakaway rather than assuming what is under your lawn.
The garden village plots are what make this question expensive in Knebworth. A drain run of forty metres from house to boundary crosses the ownership line a long way from the back door, and which side of that line a blockage sits on decides who pays for it.
The 2011 private sewer transfer set the line. Runs shared with other households, and the lateral length beyond your boundary heading for the public sewer, stopped being the householder’s and became the sewerage undertaker’s. Everything within the boundary serving your house alone is still down to you, along with the soakaway taking your roof and drive water, which never transferred and stays yours whatever else changes. That is worth knowing in a village that has to dispose of most of its surface water on the plot.
The undertaker is very likely Anglian Water. North Hertfordshire Council records Anglian as covering most properties in the district, with Thames Water in some southern areas only, and Knebworth is nowhere near that southern fringe. Check your own bill to confirm it for your address before you ring anyone. Where the blockage physically sits is what a CCTV survey settles, and if it lands on the undertaker’s side, that is theirs to resolve and you should not be paying us for it.
Clearing blockages. Rods for the simple ones close to the house. Jetting for anything more serious, cutting through fat, scale, root hair and compacted debris and cleaning the pipe wall rather than punching a hole through the middle. Electro-mechanical cutting where roots have taken hold.
CCTV drain surveys. The actual condition of the pipe: cracks, displaced joints, root ingress, standing water where the fall has gone, collapse. Footage and a report provided. It is what you want before buying in the older parts of the village, and what an insurer or a neighbour will ask for in a dispute over a shared run.
Drain repairs and relining. A resin liner cured in place makes a new pipe inside the failed one, with no excavation under a driveway, a mature garden or a period floor. Patch liners for a single failed joint, full length liners where the run has gone throughout. A genuine collapse has to be dug and we will say so.
Soakaways, gullies and chambers. Silted gullies cleared and re-set, damaged or missing gully grids replaced, inspection chamber covers replaced where they have rusted through or cracked, and soakaways surveyed, cleared or rebuilt.
The old core and the three conservation areas. Knebworth has three conservation areas: Old Knebworth, designated in October 1969 and first amended in July 1990, along with Deards End Lane and Stockens Green, both brought under development control in April 2008. These are exactly the streets where old clay drainage, mature trees and historic property meet. Excavation across a period frontage is the last thing anybody wants, and it may need consent from North Hertfordshire District Council. Relining is very often the right answer here precisely because it leaves the surface undisturbed.
The garden village roads: Pondcroft Road, Milestone Road, Westland Road and Station Road. Laid out from 1910 at fewer than ten houses to the acre, with wide avenues and large gardens. Long plots mean long private drain runs from the house to the boundary, which means more joints, more chance of root ingress and more distance for a jetting hose to reach. It also means a survey is genuinely worth doing, because a blockage forty metres from the house is not something you find by lifting the nearest cover.
Mature garden planting and roots. Those same generous plots were planted over a century ago and the trees are now substantial. Roots do not force their way through sound pipe. They find an existing weak joint, take in the moisture and then grow into a mass that catches everything passing. Cutting them out clears it for a season. Lining the affected section is what stops it coming back.
The interwar and post-war housing. The streets around Oakfields Avenue, Gun Road Gardens and New Close, and the post-war council built housing to the west of Gun Road Gardens. Clay drainage of that era, often with shallow runs, and frequently with later extensions built over or across the original line. The single most common problem we find is an extension built over a drain without the run being properly rerouted or a new access point provided, so there is now no way of getting a camera or a jet into the section that needs it.
The Rialto estate and the Wimpey developments. Around a hundred dwellings on the early 1980s Rialto, roughly 180 to 200 on the mid 1970s Wimpey estate and around 125 on the late 1980s development near the station. Modern plastic drainage, sensible chambers, and blockages that are almost always caused by what has gone down them: wet wipes, cooking fat, nappies and sanitary products. Wipes labelled flushable are the single biggest cause of the domestic blockages we attend and belong in the bin whatever the packet says. Fat poured down a sink sets as soon as it meets cold pipe and everything else sticks to it.
Flats. In blocks such as the Haygarth flats, drainage is shared, which means a blockage in one flat is often caused by another and the managing agent needs to be involved. A CCTV survey and a written report is what settles those conversations.
The new housing coming at Swangleys Lane. Outline planning permission for up to 200 new homes was granted here in December 2025 by North Hertfordshire District Council, with two further sites allocated on the western side of the village. New build brings its own drainage issues in the first few years: construction debris left in runs, chambers set below finished ground level, and rainwater downpipes connected to the wrong system. If you are in a new property with recurring drainage problems, a survey is the fastest way to establish whether it is a build defect that should be going back to the developer.
A straightforward blockage cleared is priced as a call out with the work included, agreed with you on the phone before we set off, so there is no meter running.
A CCTV survey is priced as a fixed job. Repairs, lining and soakaway work are quoted once we have seen what is actually wrong, because pricing drainage repair blind is how customers end up with a bill they did not expect. We do not give a firm figure for excavation or relining until the camera has been down the run.
Half of what starts as a drain call ends up indoors: a waste run laid flat during a kitchen refit, a trap that has dried out over a holiday, an old stack corroding through. The same team covers both, which saves a second appointment.
When rods will not shift it, drain unblocking in Knebworth moves on to high pressure jetting. A jet scours the full bore of the pipe rather than punching a hole through the middle of the blockage, which is why a jetted drain usually stays clear far longer where fat and scale have built up over years.
The honest limit of jetting is that it clears, it does not repair. If a drain blocks again within a few weeks of being jetted, something inside the pipe is holding material back. The next step then is a camera, not a second jet. We would rather survey it once properly than jet the same length of pipe three times.
Knebworth and SG3, Old Knebworth, Woolmer Green, Datchworth, Codicote, Kimpton, Whitwell, St Paul’s Walden, Langley, Aston, Watton-at-Stone, Tewin and Digswell, plus Hertfordshire, Bedfordshire and Cambridgeshire generally.
Nearby: Drainage services in Codicote · Drainage services in Datchworth · Drainage services in Welwyn · Drainage services in Watton at Stone
Not every blockage is a drain problem. Plumbers in Knebworth covers the plumbing side.
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Anything inside the boundary serving your house alone, soakaways included. Shared runs and the lateral past the boundary went to the sewerage undertaker in 2011, and for most of North Hertfordshire that is Anglian Water, confirmed on your own bill. A survey shows exactly where the blockage sits.
For a one off, clearing it is usually enough. Where it blocks again and again the camera pays for itself, because a repeat blockage nearly always means a structural fault such as a displaced joint or root ingress.
In most cases, yes. Relining installs a new pipe inside the existing one and is cured in place, so the surface stays intact. A genuine collapse still needs excavation.
Often the drain is fine and the problem is a silted soakaway or surface water being directed towards the house by a patio or drive. Knebworth is on high ground with no watercourse through the village, so a lot of surface water has to soak away on the plot.
Yes. They do not break down like paper and they are the most common cause of the domestic blockages we attend. They belong in the bin.
Yes, genuinely, 365 days a year, and Knebworth is a short run from our Stevenage base.
Call 01462 506374. Tell us what is happening and where, and we will give you a price on the phone before anybody sets off.
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