Call 01462 506374. If a WC is filling up, stop using water anywhere in the house and check whether the manhole outside is running. What you see in that chamber tells us most of what we need to know before we set off.
Vantage Plumbing and Heating covers Ware and the whole of SG12 from Stevenage, west along the A602, with the A10 and A414 for the run in. Gas Safe registered, reg. 956889. Twelve months on our workmanship, and a price agreed before the work starts.
Drainage in this town is shaped by three things: chalk, the rivers, and age.
The chalk comes first. Ware sits on chalk hillsides, deep enough that Scott’s Grotto is cut more than twenty metres into it beneath the town. Chalk is permeable, so soakaways work here in a way they do not on clay. It also means a cracked drain leaks quietly away instead of backing up, and damage develops for years before anything blocks. A camera finds that. A plunger never will.
Then the rivers. The River Lea runs through the middle of Ware and forms part of the Lee Navigation, and the New River, cut in the early 1600s to carry water down to London, has its historic source point in the town and runs through the streets south of the Lea. The Environment Agency operates a flood warning target area covering the River Lee at Hertford and Ware.
Along that corridor the water table sits close to the surface. When the river is high, low level drains have less capacity to discharge and surcharge instead, which is why riverside blockages arrive with wet weather rather than out of nowhere. And where a clay drain has cracked below the water table, groundwater gets in, adding flow the pipe was never sized for and bringing silt that settles in the invert.
Finally, age. The historic core of Ware holds the densest concentration of old buildings in the town, spanning the sixteenth to the nineteenth century, with around a third of the listed stock dating from the seventeenth. Drainage under that part of town has been laid, relaid, extended and diverted over generations, mostly in salt glazed clay in short sections with mortar joints. Those joints are where roots get in and where alignment fails.
Two companies serve this town and they do different jobs. Affinity Water brings the clean water in. Thames Water takes the foul water away and treats it at Rye Meads on Rye Road, SG12 8JZ, a short way down the Lea. Ring the wrong one about a blocked drain and you will get a polite redirection.
The 2011 transfer then moved the previously private sewers and the laterals running under public land onto the undertaker. Broadly, runs serving more than one property, and the length of your own drain past your boundary, are Thames Water’s, and a blockage sitting in the public sewer is Thames Water’s to sort out. What is left with you is the pipework inside your boundary serving your property alone, plus the surface water side of your own plot, because a soakaway on your land was never part of any transfer.
Tidy on paper, and frequently not tidy in the older parts of Ware, where the yards and terraced runs behind the High Street and Baldock Street share drainage between buildings in ways that predate anybody’s records. A survey with sonde tracing establishes where the pipe actually runs and where the boundary falls, and that is what decides who pays. We have saved people a repair bill more than once by proving the defect was on the wrong side of the line.
Blocked drain clearing. Sinks, WCs, external gullies, manholes, soil stacks and the run out to the sewer. Rodding, plunging and drain machines where they suit, jetting where they do not.
High pressure water jetting. The proper tool for fat, grease, silt, scale and root fibre. It cuts the deposit off the wall and flushes it away rather than punching a hole that closes again in three weeks.
CCTV drain surveys. A camera through the system giving you a recorded, located picture of what is there: cracks, displaced joints, root ingress, standing water indicating a fall problem, collapses. We use these for repeat blockages, for pre purchase surveys, and for insurance and Thames Water responsibility questions.
Root cutting and removal. Mechanical cutting followed by jetting, and then a conversation about the joint that let them in, because roots come back to the same defect every time.
Drain repairs and relining. Patch liners and full length cured in place liners rebuild the pipe from inside with no excavation. On a listed building, in the conservation area or under a drive, that is the difference between a manageable job and a fortnight of disruption.
Excavated repairs. Where a pipe has genuinely collapsed and lining is not viable, we dig, replace and reinstate.
Gully, soakaway and surface water work. Blocked and broken gullies, soakaways that have silted up or were undersized from the start, and driveway and patio runoff that has nowhere to go.
The High Street, Baldock Street, Crib Street, Church Street and the yards behind them. Clay drainage under buildings altered for centuries, often shared, often with chambers buried under later paving. Access is the first problem: narrow entries, no room for a vehicle, and historic surfaces we will not break up speculatively. A camera and a sonde earn their money here, because guessing where to dig is not an option. Ware has 202 listed buildings, 180 inside the conservation area, and East Herts Council will have a view on excavation affecting them.
The riverside plots and the gardens running down to the Lea. The gazebo gardens are among the best addresses in the town and the hardest to reach. No vehicle gets to the water’s edge, so hose and camera reels are walked in and we price for that rather than discovering it on the day. These plots also feel a high river and a high water table first, so the pattern is blockages that arrive with wet weather.
Broadmeads, Amwell End, Station Road and the streets between the river and Viaduct Road. Low lying Victorian, Edwardian and later stock, with drainage laid at shallow falls because there is little height to play with. Shallow falls, surcharging when the river is up, and fat and wipes on top of both. Jetting clears it. A survey tells you whether the fall is the real problem, and if it is, clearing it every eight months is not a fix.
Musley Hill, High Oak Road and Collett Road. The Victorian terraces climbing north out of the centre have the opposite problem. Falls are steep, so the foul side runs well, and it is surface water that causes trouble. Rain off the hill finds the lowest point, and a blocked gully or an undersized soakaway at the bottom of a garden shows as water where it should not be, particularly where roofs and hard standing have been added without anybody upgrading the route.
The converted maltings and courtyard developments. Ware had 107 malt kilns by 1880, more than any other town in the county, and the last working malting closed in 1994. Several are flats now. Conversions carry drainage engineered at the time of conversion: long horizontal runs, pumped stations where gravity was not available, and responsibility shared across the building. The blockage in your kitchen may not be yours, and the managing agent belongs in the conversation before anybody invoices a leaseholder.
North and East Ware. The strategic allocation is delivering roughly a thousand homes, potentially up to 1,500, on garden city principles. Modern plastic drainage and sustainable drainage features, and the calls we get are construction debris, wipes, or a gully never properly connected. Nearly always a straightforward fix.
Wipes. Every one of them, including the ones marked flushable. They do not break down, they catch on any imperfection in the pipe, and they collect everything that follows.
Fat and grease. Poured down warm, set solid cold, and then the pipe narrows year on year until one Sunday it stops entirely.
Roots. Along the river corridor and in the older gardens there are plenty of mature trees, and a root will find a failed clay joint from a considerable distance. Cutting them out is a temporary fix. Lining the defect is the permanent one.
Silt and infiltration in low lying areas, where groundwater is getting into a damaged pipe and bringing fine material with it.
Collapse. Clay pipe with a hundred years and increasingly heavy vehicles on the ground above it eventually deforms and fails, usually under a driveway.
We price per job, based on what needs doing and how accessible it is, and you get that price before we start. A straightforward clear is not the same job as jetting a long run and running a survey afterwards, and a river frontage garden with a hundred metres of hose walked in is not the same as a front driveway.
Where a survey shows a defect that is Thames Water’s responsibility rather than yours, we tell you and give you the footage to take to them. We would rather do that than charge you for a repair you should not be paying for.
Repairs and lining are quoted separately once the survey has shown what is actually there.
Half of what starts as a drainage call ends up indoors: a corroded cast iron stack in an older house, a trap that has dried out in a spare bathroom, a waste laid flat in somebody’s old kitchen refit. We are plumbers as well, so the same visit covers it.
When rods will not shift it, drain unblocking in Ware moves on to high pressure jetting. A jet scours the full bore of the pipe rather than punching a hole through the middle of the blockage, which is why a jetted drain usually stays clear far longer where fat and scale have built up over years.
The honest limit of jetting is that it clears, it does not repair. If a drain blocks again within a few weeks of being jetted, something inside the pipe is holding material back. The next step then is a camera, not a second jet. We would rather survey it once properly than jet the same length of pipe three times.
Ware and SG12, including Great Amwell, Stanstead Abbotts, Wareside, Widford, Hunsdon, Thundridge, Wadesmill, Tonwell, Chapmore End, Sacombe, Dane End, Whempstead and Westmill, plus Standon, Puckeridge and High Cross in the neighbouring SG11 district.
Nearby: Drainage services in Hertford · Drainage services in Watton at Stone · Drainage services in Buntingford
Drains are one part of the picture. For everyday plumbing, see general plumbing in Ware.
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Thames Water is the sewerage undertaker here and since the 2011 transfer it is generally responsible for shared sewers and for lateral drains beyond your boundary. Pipework inside your boundary serving only your property is yours. In the older yards and courtyards the layout is rarely obvious, so a survey with sonde tracing settles it.
Often because the property is low lying near the Lea and the drain surcharges when the river and the water table are high, or because groundwater is infiltrating a cracked pipe and depositing silt. A camera survey will show which.
Yes. There is no vehicle access at the water’s edge on those plots, so we walk the jetting hose and camera reel in. We factor that into the quote rather than adding it afterwards.
First blockage, jet it and see. Blocked more than once in a year, survey it. Repeat blockages almost always mean a defect, a poor fall or root ingress, and clearing it repeatedly is the expensive option.
Usually. Patch liners and cured in place lining rebuild the pipe from inside, which matters in the conservation area and under driveways, mature planting and historic surfaces.
Generally yes, because chalk is permeable and water gets away. The failures we see are soakaways that were undersized for the roof and hard standing now draining into them, or that have silted up over the years and want emptying and rebuilding.
Call 01462 506374 for emergency drain clearance, a CCTV survey or a quote for a repair. Somebody answers, whatever time it is.
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