HERTFORDSHIRE, BEDFORDSHIRE & NORTH LONDON
A burst pipe, water through a ceiling, a toilet overflowing, no heating in a cold house. Call 01462 506 374 at any hour and a person answers, tells you what it will cost and when an engineer can be there. Covering Rickmansworth, Croxley Green, Mill End, Batchworth, Moor Park and Loudwater.

EMERGENCY PLUMBER IN RICKMANSWORTH
If water is escaping, shut it off at the stopcock before anything else, then open the lowest cold tap in the house to drain what is left in the pipes. If water is near light fittings or sockets, switch off at the consumer unit, but only if you can reach it from somewhere dry. If the trouble is the boiler, turn it off at its switch and leave it alone.
Then ring 01462 506 374. A person answers, every hour of every day. We are based in Stevenage, so we will not promise a time down the phone that the roads could break. We tell you what it will cost, when an engineer can be with you, and what to do to keep the damage down until then.
Water you cannot isolate. Water coming through a ceiling or a light fitting. A burst or split pipe. A toilet or soil stack backing up into the house. No heating or hot water with a baby, an elderly person or someone unwell at home. A boiler leaking water.
A drip you can catch in a bowl. One toilet out of use when there is another. A tap that keeps dripping. No hot water when the heating still works and an immersion can cover it. On a weekday, waiting until 8am avoids the out-of-hours charge, and we will say so on the phone if it applies.
Rickmansworth gets a kind of call that most towns do not. The council’s 2026 Strategic Flood Risk Assessment calls the low-lying Colne valley, which affects Rickmansworth and Batchworth, the area of most extensive river flood risk in the district, and names Rickmansworth among the settlements at highest risk of groundwater flooding.
It has happened before. The assessment records groundwater flooding at Church Street, Batchworth in 2004, 19 properties flooded from surface water at Harefield Road and Juniper Dell in 2014, and surface water with high groundwater at the Aquadrome underpass in 2024.
Not a burst pipe. Water rising through a floor or coming under a door cannot be turned off at a stopcock. Switch off the electrics if it is safe to, move what you can upstairs and stay out of the water.
Sewage in the house. A toilet or gully overflowing with foul water in heavy rain may be a full sewer, not your own drain. WD3 recorded 30 sewer flooding incidents between 2015 and 2025. We can tell you which it is.
Afterwards. Once the water has gone, boilers, controls and pumps that sat in it should be checked before they are switched back on, and drains that carried the flow are worth a camera.
Get a fixed price before we start
Call and talk to an engineer, or send us the details and we will come back to you with a price.
At the 2021 Census, 1,211 of the 3,398 households in the Rickmansworth Town ward lived in purpose-built flats, and 51 were on district or communal heating. In a block the leak is rarely only yours. It is in the ceiling below, and the valve that stops it may sit in a riser or plant room you have no key to, so keep the managing agent’s out-of-hours number to hand.
The Moor Park estate roads are mostly private, barrier and camera controlled, and the estate company says nobody, residents included, has a right to park on them. Most of the estate is reported to fall in Northwood’s HA6 postcode rather than WD3. When you ring, tell us how the engineer gets past the barrier and where the van can stand on your drive. None of Loudwater’s roads is a public highway either, so the same question applies there.
Weekdays 8am to 5pm: no call-out fee, £140 + VAT for the first hour (£168 including VAT).
Evenings and weekends (Monday to Friday 5pm to 8pm, Saturday and Sunday 8am to 8pm): a £50 + VAT call-out plus £198 + VAT for the first hour, £248 + VAT (£297.60 including VAT) in all for one hour and £398 + VAT (£477.60 including VAT) for two.
Overnight (8pm to 8am every day): £300 + VAT (£360 including VAT) for one hour and £420 + VAT (£504 including VAT) for two, call-out included.
Gas and boiler work out of hours is £275 + VAT (£330 including VAT) for the first hour, or £325 + VAT (£390 including VAT) overnight. You are told the figure before anyone sets off, and every rate is on our prices page.
For a water damage claim, insurers usually ask what failed, where, and what was done to stop it. We write that up as part of the job, with photographs where they help.
If the leak cannot be found without lifting floors or opening walls, that is trace and access, and many buildings policies cover it. See leak detection in Rickmansworth for how we find it first.
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Rated 4.9 on Google by the people we work for
Rated 4.9 on Google from more than 700 reviews across Google, Checkatrade and Trustatrader. Qualified, accredited engineers, a fixed price before any work begins and a labour guarantee on every job, from an established local company with an office team you can actually reach. No job too small.
Gas Safe registered
Company registration 956889. Every gas engineer carries their own Gas Safe ID card, and you can ask to see it.
Refcom F-Gas certified
REF1024550. Legally required for air conditioning installation and servicing, and we hold it.
CHAS Elite accredited
Veriforce CHAS assessed for health and safety, which is why commercial clients and landlords use us.
City & Guilds and BPEC qualified
Qualified, insured engineers on every job. No subcontracted strangers.
700+ reviews, 4.9 on Google
Across Google, Checkatrade and Trustatrader. Read them before you book.
Labour guarantee on every job
12 months on repairs, installations and everything else. Two years on a full bathroom refit. If anything we did develops a fault, we come back and put it right.
Fixed price before we start
The price is agreed with you before any work begins. No hidden extras on the invoice.
24/7, answered by a person
The emergency line is answered every day of the year by someone who can send an engineer, not a call centre.
Fully stocked vans
Five vans carrying the parts that fail most often, so most jobs are fixed on the first visit.
An office team behind every job
An established local business with multiple engineers and a dedicated office team to keep you informed.
Vaillant myREWARDS and Ideal Max accredited
Accredited installer status means extended manufacturer warranties on the boilers we fit.
Emergency response within the hour
Our average response to an emergency call is under an hour across Hertfordshire, Bedfordshire and Cambridgeshire.
A line answered by a person, 24 hours a day, 365 days a year. Our own engineers rather than a subcontracted network, the price told to you before anyone sets off, and a 12 month guarantee on our labour, day or night. Gas Safe registered under 956889. Company number 13248357, VAT number 392 8946 37.
Across Rickmansworth and around it, including:
Rickmansworth town centreBatchworthBatchworth HeathCroxley GreenDickinson SquareMill EndMoneyhillCedars EstateMoor ParkEastburyLoudwaterThe Aquadrome
All of WD3 around Rickmansworth, plus the Moor Park estate, most of which is reported to sit in Northwood’s HA6 postcode. Unsure whether we reach you? Ring and ask. Every service we offer here is on our Rickmansworth page.
Water you cannot isolate, water through a ceiling or a light fitting, a burst pipe, foul water backing up into the house, or no heat with someone vulnerable at home. A steady drip into a bowl, one toilet out of use when you have another, or a tap that will not stop dripping can usually wait for a weekday, when there is no call-out fee.
Evenings and weekends: £248 + VAT (£297.60 including VAT) for the first hour, call-out included. Overnight: £300 + VAT (£360 including VAT) for the first hour. Gas and boiler work out of hours is £275 + VAT (£330 including VAT) for the first hour, or £325 + VAT (£390 including VAT) overnight. The full breakdown is on our prices page.
We tell you on the phone when an engineer can be with you, based on where our engineers are at that moment. We are based in Stevenage and we would rather give you a time we can keep than one that sounds good.
Leave the lights and switches as they are and use no flame. Throw the windows open, take everyone outside, shut the gas at the meter lever if it is safe to reach, then phone the National Gas Emergency Service on 0800 111 999, who make a suspected escape safe free of charge. When they have, a Gas Safe engineer can trace and repair the fault.
Possibly, but in Rickmansworth it may be groundwater or surface water. Turn the stopcock off. If water keeps rising through the floor with the mains off, it is unlikely to be your pipes. Switch off the electrics if you can do it from a dry place, move what you can upstairs, and keep out of the water.
Often. The vans carry the parts that fail most. If a part has to come from a merchant, we make the house safe, tell you what is outstanding and what it will cost, and arrange the return before we leave.
Every service we offer in Rickmansworth
Leaks, taps, toilets, cylinders and stopcocks
Thermal, acoustic and tracer gas
Unblocking, jetting and CCTV surveys
All makes, Gas Safe engineers
Every rate, in full, including VAT
Turn the stopcock off, then call 01462 506 374. A person answers, tells you the cost and when an engineer can be with you.
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