HERTFORDSHIRE, BEDFORDSHIRE & CAMBRIDGESHIRE
Hidden leaks in Royston found with thermal imaging, acoustic and tracer gas equipment rather than by digging, with full written reports for insurance claims.

Hidden leaks in Royston follow predictable patterns once you know the town’s housing. The Victorian and Edwardian terraces around the High Street, King Street and the historic core have copper and lead pipework that’s now over a century old, often with multiple reconfigurations across the decades. The inter-war and post-war housing north of Icknield Way has heating pipework typically installed in the 1960s and 70s, also now reaching the end of its serviceable life. The chalk geology underlying Royston means very hard water from Affinity Water accelerates pinhole corrosion at copper joints. And the surrounding villages, Therfield, Melbourn, Bassingbourn, Barley, bring substantial period cottages where original plumbing has been working away quietly for far longer than anyone realises.
Specialist non-invasive equipment, full insurance reports, and we work with all major insurers and loss adjusters. Our leak detection service covers thermal imaging through acoustic and tracer gas methods.
Three factors stack against Royston’s housing. First, age, significant portions of the central housing stock are 100+ years old, with original copper and lead pipework now past typical service life. Second, the very hard chalk-aquifer water from Affinity Water accelerates pinhole corrosion at copper joints. Third, the chalk downs geology means groundwater levels can be unpredictable, underground leaks don’t always show as classic dry-area damp signatures, particularly in the older properties on the south-facing slopes.
By the time the water bill spikes or ceiling stains appear, the leak has often been running for weeks. For active leaks where water is visibly escaping, our emergency plumbing service operates 24/7 across SG8.
An infrared camera shows temperature differences across walls, floors and ceilings. A warm patch on a cold floor usually means a hot water pipe leaking underneath; a cold patch in a warm ceiling typically means cold mains escaping above. The camera narrows the search within minutes without touching anything.
Highly sensitive ground microphones pick up the sound of escaping water travelling through pipework. Particularly useful for underground mains leaks under Royston driveways and gardens, we pinpoint to within 10, 15cm before any digging.
A safe, non-toxic gas (hydrogen-nitrogen mix) introduced into the system at low pressure. It escapes at the leak point and is detected on the surface. Our go-to method for tricky underground heating leaks where thermal imaging alone hasn’t given a clear answer.
Compact high-resolution cameras inspect cavities and pipework through small access points. Essential for Royston’s listed and period properties where lifting original floors or breaking through plaster needs to be a last resort.
Get a fixed price before we start
Call and talk to an engineer, or send us the details and we will come back to you with a price.
Original pipework runs through buildings that have been altered and reconfigured across multiple eras, joints in places no current drawing shows. Listed building constraints make speculative investigation expensive and slow. Non-invasive detection is essential rather than optional.
Original copper and lead pipework buried under floors that have been in place for 100+ years. Thermal imaging plus acoustic detection together usually find the source without major access work.
Heating systems retrofitted in the 1960s and 70s often have pipework chased into walls or buried under floorboards. Thermal imaging narrows the area quickly; endoscopic confirmation through a small access point gives certainty before any repair.
Long supply pipes running 15, 25m under block-paved driveways or mature village gardens. Acoustic detection narrows the leak to within centimetres, saving thousands in unnecessary excavation.
We work routinely with all major UK insurers and loss adjusters. Full written reports with photographs, thermal images and findings provided as standard. Most home policies cover trace-and-access costs as a separate line, typically £5,000 to £10,000 limits.
Non-invasive first, every time. We locate the leak, show you the evidence and fix it properly.
★★★★★
Rated 4.9 on Google by the people we work for
Rated 4.9 on Google from more than 700 reviews across Google, Checkatrade and Trustatrader. Qualified, accredited engineers, a fixed price before any work begins and a labour guarantee on every job, from an established local company with an office team you can actually reach. No job too small.
Gas Safe registered
Company registration 956889. Every gas engineer carries their own Gas Safe ID card, and you can ask to see it.
Refcom F-Gas certified
REF1024550. Legally required for air conditioning installation and servicing, and we hold it.
CHAS Elite accredited
Veriforce CHAS assessed for health and safety, which is why commercial clients and landlords use us.
City & Guilds and BPEC qualified
Qualified, insured engineers on every job. No subcontracted strangers.
700+ reviews, 4.9 on Google
Across Google, Checkatrade and Trustatrader. Read them before you book.
Labour guarantee on every job
12 months on repairs, installations and everything else. Two years on a full bathroom refit. If anything we did develops a fault, we come back and put it right.
Fixed price before we start
The price is agreed with you before any work begins. No hidden extras on the invoice.
24/7, answered by a person
The emergency line is answered every day of the year by someone who can send an engineer, not a call centre.
Fully stocked vans
Five vans carrying the parts that fail most often, so most jobs are fixed on the first visit.
An office team behind every job
An established local business with multiple engineers and a dedicated office team to keep you informed.
Vaillant myREWARDS and Ideal Max accredited
Accredited installer status means extended manufacturer warranties on the boilers we fit.
Emergency response within the hour
Our average response to an emergency call is under an hour across Hertfordshire, Bedfordshire and Cambridgeshire.
Active leaks where water is visible or the meter is spinning, same-day in most cases. Non-emergency hidden leak detection surveys, usually within 2 to 3 working days.
Most domestic leak surveys take 1 to 3 hours on site. Listed and period properties with extensive concealed pipework can take 4 to 6 hours. Underground mains leaks typically 2 to 4 hours. Fixed price quoted before we start.
Most home policies cover trace-and-access costs as a separate line from the repair, typically £5,000 to £10,000 limits. Check your policy wording. We provide invoices and reports formatted for insurance claims.
Almost never. Our non-invasive equipment locates the vast majority of leaks without lifting anything. Where access is unavoidable, we plan it carefully, through an under-stairs cupboard, an existing pipe boxing, or a less prominent floor section.
Classic underground supply leak symptom. Turn your stopcock off and watch the meter for 30 minutes; if it’s still moving, you’ve got a leak after the meter on your property. Acoustic detection along the supply run typically finds it within an hour.
Yes. We’re a full plumbing and heating company, not just a detection service. Once located, you get a fixed price for the repair before any work starts. 12-month labour guarantee on every repair.
For general plumbing rather than a detection survey, see general plumbing in Royston.
Fixed-price survey, written report, insurance handled if needed.
Found without the digging
Repairs, leaks and installations
24/7, answered by a person
Seals, showers, taps and toilets
G3 installs and servicing
Every rate, published
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